Week #1: Coaching Skills
Questions + Playbacks + Split-tracks
- Ask more questions!
- Ask more open questions!
- Question of the week for me: “What are the options?”
- “I heard you say ____. . .”
- “I hear you saying a few things, which one should we start with?”
- Empower your partner to decide – there’s a reason we hired you and I want you to help me unravel this
- Open vs. closed questions
- Closed – do, are, is, have, can, would
- Open – what, how, when, who, which, (why)
- “Why” questions can be okay, but tone is important
- Playbacks + Split-tracks – clarify scope of conversation.
- Success – what does success look like (in the pre-agreed-upon scope)?
- Obstacles – what are the obstacles?
- Options – what are the options?
- Next steps – what are the next steps?
Playbacks + split-tracks are great throughout☝🏼
Week #1 Practice
- Q-step: ask one more step than usual
- Utilize playbacks and split-tracks
Week #2: (missed)
Week #3: Productivity & Prioritization
Top 4 challenges
- Chronemics: time awareness
- Prioritization: knowing what adds greatest value
- Organization: having a process for tasks
- Focus: working without disruptions
- Model time integrity – start and end meetings on time (signal-setting)
- Clean up blur words – quick question, two seconds, sometime next week, ASAP
- Use time language
- in our last 10 minutes. . .
- should we extend by 15?
- estimation skills: What’s your estimate? Did your estimate pan out?
- Time audit – track 15-minute chunks of day (note planned vs unplanned time)
MIT (Most Important Thing) Method
- 1-3 top things
- Criteria are often implicit
- Explicit criteria helps
Ask. . .
- Is this really the MIT right now?
- Can I streamline it going forward?
- Am I the best person to do this?
- Calendar block
- Know your availability/energy patterns
- Over-calendar-block! Block extra time
- Help your team calendar block if that would be supportive
- How can I support you in calendar blocking more effectively?
- Model recharge: set your status icon so it’s explicit
Build foundational caps (nav, bedrock)
– Spec nav
Norm —> perform growing team
Grow personal management skills
|The other bucket|
- What’s this quarter about?
- What % of time is going to each bucket currently?
- Activity: go through current calendar and see what the natural buckets are and how much time is going to each
- Beware of the Zeigarnik Effect
- Open loops create “psychic residue”
- They take up valuable brain real estate
- Consistent Capture System (CCS)
- To-do list
- If I open my laptop, then I pick my MITs
- If it’s 12pm, then I will answer emails for 30 minutes
- If someone on the team has headphones on, then we’ll email our questions
- IfI am designing new content, then I will listen to the “focus” Spotify playlist
- Personal: If I want to ignore Slack for 20 minutes, then I will put on my Spotify playlist
- 30 minute chunk to concretize time-boxing
- 25 minutes on
- 5 minutes off
- Interrupted? Start over!
- Helpful for vague tasks
Week #4: Effective 1:1’s
- Nothing to say
- Focus is only on project updates
1:1’s are sacred management time
- Give + get feedback
- Prioritize + align
- 1:1’s are your most important management tool
5 Brain cravings
- Social Inclusion
- Start 1:1’s with small wins
- Milestone development
- Regular specific feedback
- Individual development plan (see below)
- Something you want to improve. . .
- Who do you know who does this very well?
- What do they do specifically?
- What is your current level on this?
- What’s one small step you can take to move up 1 point?
- Use impact statements
- “This matters because. . .”
- “I’m bringing it up because. . .”
- Use 1:1 time to connect day-to-day back to higher meaning
- Next steps:
- Connect meaning in 1:1’s
- Give more choice or more direction
- What are you the CEO of?
- Each person can/should have some domains of ownership
- “I would love for you to feel like you get to own parts of our team process/progress. Any particular areas/domains that come to mind?”
- Ideas: own an HBML
- Next steps:
- Have autonomy conversation
- Find/give ownership
4. Social Inclusion
- Small talk matters
- What can you ask about them and share about self?
- Build networks
- Who do they go to for support? Who would they like more contact with?
- Team dynamics
- Who stays quiet, doesn’t get responses,
- Next steps:
- Be sure to ask about folks’ lives outside of work
- COVID-19 – check in on extroverts on how isolation is impacting them
- Create routines and rituals (e.g. gong to start meeting, weekly missions)
- Consistent 1:1’s
- Take notes and follow up
- Set clear expectations (clearly define success)
- Next steps: